The Crux of what is offered

The crux of what is offered by Hugh Bathurst in crafting knowledge sharing cultures follows:

Specialised techniques aimed at solving challenges by sharing knowledge.

Working with individuals and/or diverse groups of people at the coal face (e.g. staff or volunteers) 'participants' who may have developed knowledge that is not highly visible and at risk of being lost.

These people:

Inter-communicate about things, which are obstructing their working effectiveness and/or believe may help their work.

Not just to vent about their concerns but –

  • to be active participants in an improvement process through sharing knowledge which is making real use of their own experiences, and
  • in which they actively share in contributing and building important ideas for dealing with problems encountered at the coal-face.

The essentials:

"Setup" stage (Getting things started)

The connection process

  • discovering the feelings and views of the subject persons – actual workers, participants in one on one or group gatherings.
  • hearing and collecting the experience and knowledge of those who have actually been through things / are going through things.


The participation of those at the coal face has dynamic uplift effect on –

  • their self-esteem,
  • their confidence,
  • their positivity, and
  • their productivity.

Participation establishes

  • trust, and
  • hope

in the mind of the participant.

Trust results in vast increase in usable inputs -

  • confidence to speak openly,
  • every word uttered could be potentially important to some complex problem or desired outcome.

Trust and participation results in improved levels of participant acceptance of the ultimate decision. The participation of those at the coal face releases a wealth of information & ideas much of which may otherwise be lost.

Processing: Using electronic modelling techniques and assets.

Techniques of -

capturing the knowledge and wisdom of the participants for later use & reuse, receiving and adding subsequent inputs which could be valuable, even though not necessarily immediately seen to be, valuable for later use.

This involves -

  • organising it,
  • preserving it,
  • making it retrievable for use by participants themselves and trusted others.

"Contagion" stage (Once things are rolling)

Increased scale of operations will be achieved by crafting environments which -

  • are easy to create,
  • are easy to maintain,
  • are easy to train to,
  • provide clarity of roles,
  • and by training other enablers who will carry on after working procedures and processes are setup.